Hola from Punta Cana! Some things I learned this week…
It`s been a great week so far at the beautiful RIU Palace Macao in Punta Cana! Lisa, Keo, and I are enjoying 
the fabulous beaches and pools, the great food and service, and having lots of fun in the sun. We can`t wait to come back soon! I have also toured 15 resorts this week and have learned many things that will help my customers.
Just some of the things I have learned this week:
- The beaches in Punta Cana are at least as beautiful as the pictures, and maybe more!
- Hurricane season in the Caribbean can be a great time to visit. Pricing is amazing, and there is still a lot of sun. Yes, it is a risk, but the pricing may just make it a worthwhile one.
- If you are bored of the buffet after a week, you probably aren`t doing it right… you don`t have to eat EVERYTHING at each meal!
- I have seen some great resorts this week, something for everyone. I also have my PICK for this winter - a great resort, and not that well known in Canada, so the pricing is excellent. More on that in an upcoming post!
- Great service is mostly made up of little things. We have seen some prime examples this week, including:
- A follow up call to the room minutes after checking in
- No requests for or obvious expectations of tips
- We forgot Keo`s bowl at the breakfast buffet and it was waiting for us at lunch
- I toured the Bahia Principe and when I got back and checked e-mail, there was a thank-you from my hosts
- At our first evening at the buffet we were welcomed by the assistant manager with a balloon for Keo, given a table and introduced to our serving staff
- Staff all over the resort have paid special attention to Keo, our son, and we never received a hassle about the huge messes he created a meal times
- When I dropped a kettle and cup for tea on the way to the room, I was immediately assisted, and when I said I was sorry I was told `no problem, all inclusive`, and had it replaced right away.
- Our new friend Dawna reported that a front desk staffer spent 2 hrs on the phone and drove 20 miles to get her forgotten but crucial medication through customs and to her.
- So much more… feel free to share any of your experiences with outstanding service in the comments!
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Tags: beach, Dominican Republic, Punta Cana, service
